FAQ

1. How long will my order be completed? +

2. How to use the "Mule Account" I bought from you?

Please check both your Inbox and Spam Folder to get the new account information.
"Mule account" is a brand-new account and is not for PS Plus/Xbox Live Gold. You are recommended to transfer the coins into your main account. If you want to play online matches, you can buy CD Key for the Mule Account.
Steps to switch user on your console please CHECK HERE.
Steps to get Origin security code please CHECK HERE.
If the account is for PSN and is locked, please ask for help on HERE.
If the account is for Xbox Live and is locked, please ask for help on
HERE.

3. Why I still haven’t received my Robo Coins?

- Comfort Trade:
We are unable to transfer Robo FIFA Coins for you due to the following reasons:
1) Wrong FUT security Answer. Only 5 times allowed. Please make it sure that you send us the right one. If not, CLICK HERE and check the steps to reset it.
2) Please turn off the verification or remove the connection if you have linked your account to your Email, Phone, or Credit Card. CLICK HERE to see the steps.
3) Please don’t login your account during the delivery, or your order will be failed. We will inform you with an Email when your order is completed.
4) Why it keeps verifying my account when placing comfort trade orders?
Please reopen your email login verification as follows.
A). Go to www.ea.com and log in.
B). Click your username, My Account, Security and Login Verification.
C). Turn On to activate Login Verification, verify your security question, and select only Email to receive your verification code.
- Player Auction:
Please list all of your players as he Buy Now Price, Start Price and Duration defined by us.
- Other reasons for delay:
Internet error, EA maintenance, verification process, time for clearing payment, out of stock, etc.

4. Why I need to do verification?

The simple verification only for the first purchase. We need your authorization to confirm the payment was authorized and keep your money safe! We promise all your info will keep confidential and no leak to any third party!
Further Verification is required in the following cases:
- It’s the first time you purchase on FifaCoin.com and your payment is more than 100$.
- Your risky-score is too high. That maybe:
1) The distance between your current location and the place your registered your PayPal is too far.
2) You have used proxy when placing your order.
3) Illegal internet connection service.

5. How does FifaCoin.com protect my privacy?

FifaCoin.com protects all trading information from hacking and stealing basing on our strict privacy policy and manage system! We NEVER let out any personal information including trade details, banking accounts, etc. to any third parties!

6. Is "Comfort Trade" safe?

It is safe certainly. You are recommended to change your password after order completed. You won’t lose anything in your account.

7. Comfort Trade: How to reset my Account Password for my console?

With wrong Account Password, we are unable to transfer coins for you. Please double check it before sending us.
CLICK HERE to check the steps to reset your account password.

8. Comfort Trade: What should I do if I forgot my FUT Security Answer? +

9. What is "Player Auction" and how to do it?

1) Choose your console and enter your player name.
2) List your player as the defined Start Price, Buy Now Price, Duration.
3) Go back to our site to place your order with the listed player.
4) Check out.

10. Can I pay with Pre-paid Gift Card/Master Card/E-check?

- Pre-paid Gift Card: choose Credit Card (via PayPal) or Visa. Without a PayPal account, please select the option "Pay with a debit or credit card, or Bill Me Later".
- Master Card: choose Credit Card (via PayPal) or Master card (via Alipay). Without a PayPal account, please select the option "Pay with a debit or credit card, or Bill Me Later".
- E-check: It will take 3-7 days to be cleared. If you pay with this method, you will wait to receive the Robo FIFA Coins until the payment arrives successfully.

11. Can I get a refund if I can't receive my FIFA Robo Coins within 48 hours?

Of course! If we do not complete the delivery within 48 hours then please contact us to request a full refund or ask for an update on where your order is up to.

12. I still can't find the solution?

If you still have questions, please feel free to contact us HERE.